Under current Distance Selling Regulations, you have 14 working days from the date you receive a product to return your order for a refund if you’re not satisfied with your purchase. We will require you to pay the delivery costs back to us, and you’ll need to contact us first to arrange for a returns number and address.
We shall accept the return providing the goods are returned in their original packing complete with all accessories, leads, manuals etc., Please ensure that all returns are securely wrapped & packaged. Refunds will be for goods only & will not include any carriage costs paid to us.
NB: We will only be able to offer a refund on software if it has not been opened.
Occasionally products can be damaged in transit. We will replace or repair any items that are damaged in transit, however, please report the damage to us by email or phone within two working days of receiving the delivery.
If a product develops a fault and it is still in warranty, up to 30 days from receipt we will arrange to collect it. After 30 days you must return it to us suitably packed and we will arrange to replace or repair the item and return it to you. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer’s expense.
If you’re unsure about a warranty or return, please contact our dedicated team and we’ll be happy to help.